Shipping & Returns

Shipping

The items will be shipped by Canada post or Fed EX based on your preference.  We are currently unable to determine shipping rates before hand.  The cost will be calculated at the time of shipment and we will E-mail you the final cost.  The approximate shipping costs that we might use later on are $9/kg for standard shipping and $17.50/kg for express shipping.  Average bulb weight varies from 0.5kg and up each.  We will ship the product as soon as we received them from our suppliers.  The standard time for our suppliers to ship the items to us is around 2 to 3 weeks.

Items can be picked up at our office during working hours as well.   Just let us know when placing the order.

 

Returns

You must be sure of your order before you place it. Once the order is placed, there are no returns or exchanges allowed for the items on the order.  Returns are only accepted if they are defective or the product fails within the warranty period.

Items to be returns must include an RMA# which can be obtained by filling out our online returns form. All items returned must be returned in the orginal package with no missing accessories, and in the same condition as it was shipped.  We reserve the right to assess additional fees if the item is not returned in the proper condition or missing accessories.